Dublin Volkswagen

Samir, Sales, is very helpful. I came back the next day to get an overview of my new car again. Samir took the time to sit in my car and explained the system in the 2023 VW Taos again to me. The whole staff there is very friendly & helpful yesterday. Sales & service both. Samir, Sales, Omar, Sales Manager, Tamim, F & T Manager is everyone I dealt with.

We bought a Lemon. Th car ran out of battery on the first day, the breaks were working on their own while driving, the salesman told us the pro S- and S is the same exact when the batteries are different. The app for charging was not working, we paid for the charging, The Dash errors came on, we took the car back. The worst experience ever with ID -4 S. We have children, and this is not a car i would choose for family. is not safe for highway driving.

We had a very good experience there. We called ahead about 2 cars we were interested in test driving and they were ready for us when we arrived for our appointment. The price on the car was very reasonable compared to what we had seen shopping around. The final sale price did not include any extra features that we weren't interested in. Everyone was very friendly with us and low pressure. I drove out of there with the car I wanted at the price I wanted.

2023 VW Atlas R-Line. Joelle was the BEST and I mean the BEST sales person I have EVER done business with. She was genuinely caring about our car buying experience and was never pushy or intimidating. I come from a sales background myself and I can tell when someone is just trying to make a sale or if they truly want you to have the most stress and hassle free experience with all of our questions, concerns and interests at heart. Thanks Joelle and the team at VW Dublin for sticking around until midnight for us to get our brand new family car.

Very grateful that the service team was able to fix my wife's car navigation issue. The only reason I did not give 5 stars is that I had to call in before I got a follow-up appointment for the fix to be made. I am not sure that was required but it had been a week from the diagnosis appointment and no follow-up had come on when the part would arrive.

Take negative reviews as absolute true. I purchased a car from them out of state. It has been a month and I still don't have the title in order to register the car in my state. They refuse to give me a temp tag as well. I have an expensive car sitting in my driveway that I can't drive. I'll be making my 1st payment before I get to drive the car. Reached out to find why it taking so long, and they informed me that they just requested from CA DMV for the title. It's been 4 weeks and their just now requesting the title. They wouldn't explain why they waited so long or offered any apology or solution. Bottom line, once they get their money, then they can careless about anything else. I've bought cars from out of state multiple times and I've never received such poor sales interaction. Even the process to buy was met with horrible communication and lack of follow up. Many of my requests during the sales process was pretty much ignored or giving some excuse as to why they didn't do something. The only reason why I proceeded despite all the red flags, was because they had the use car (Audi S7) I've been trying to find for 9 months. Otherwise, I wouldn't buy a car from them if they were the last car dealership on earth.

I'm always impressed with the customer centric team that exists at Dublin VW's service center. I've been going here for over 5 years and there is almost no turn over and the team is always really helpful. With my cars aging, I could have easily gone to a third party shop but I've built trust with the team there and will continue to bring all my VWs to this service center.